MARKETPLACE · CONNECTOR

Generic ITSM (Webhook & API)

In the catalog, activation to come: any ITSM tool without a dedicated connector, fed by signed webhooks and answering through the API.

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Connector sheet

Coming soon

ITSM Connection to come

Type ITSM
Publisher Mindlapse (opens in a new tab)

Credentials encrypted at rest Scheduled rotation with expiry alerts Synchronizations orchestrated and logged

Not every ticketing tool has a dedicated connector, and it does not need one. The generic ITSM connector is in the Mindlapse integrations catalog with activation to come: each Action Tracker ticket change leaves as a signed outbound webhook (HMAC), and the tool answers through the Mindlapse API.

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What Mindlapse does with it.

Planned: changes out, signed

Every change on an Action Tracker ticket (creation, assignment, status, deadline) is sent to your endpoint as a webhook the receiver can verify.
Planned: status back, through the API

Your tool writes back the execution status through the API, so the Action Tracker reads the same state as the team doing the work.