Cookie Policy
1. What Are Cookies?
Cookies are small text files stored on your device when you access the Mindlapse Platform. They serve specific purposes, such as maintaining your session, remembering preferences, and ensuring secure authentication.
2. Types of Cookies We Use
Mindlapse uses only essential cookies necessary for Platform operation:
2.1 Session and Authentication Cookies
- Purpose: Maintain your authenticated session and user state.
- Duration: Deleted when you close your browser or log out.
2.2 Security Cookies
- Purpose: Protect your account and detect fraudulent activity.
- Duration: Persists for security validation purposes.
2.3 Functionality and Preference Cookies
- Purpose: Remember your preferences (e.g., language, display settings).
- Duration: Persists across sessions.
2.4 Support and Help Center Cookies (Featurebase)
- Purpose: Enable access to our support center, help documentation, and changelog. Featurebase cookies track your help center interactions to improve support quality and personalize your experience.
- Provider: Featurebase (third-party service integrated for customer support functionality). Featurebase is configured for Mindlapse to disable all non-EU data transfers, including Sentry and PostHog analytics, and analytics cookies.
- Duration: Persists to maintain support session continuity and improve help center recommendations.
3. No Consent Required for Essential Cookies
All cookies used by Mindlapse, including those from Featurebase (please refer to : https://help.featurebase.app/en/articles/1850646-cookie-policy for details), are essential for Platform operation and user support delivery. They do not require explicit user consent under GDPR or ePrivacy Directive, as they are strictly necessary for service delivery. You cannot disable these cookies without losing access to core Platform functionality and support features.
4. Third-Party Services
Mindlapse uses Featurebase to provide support, help center, and changelog functionality. Featurebase may deposit cookies on your device for these purposes. Mindlapse does not use third-party analytics services, advertising networks, or marketing platforms that are unrelated to Platform operation.
Featurebase may use certain US-based subprocessors (e.g., Sentry for error monitoring) under Standard Contractual Clauses with supplementary measures. A complete list of subprocessors and transfer mechanisms is available here :
https://help.featurebase.app/en/articles/6556750-data-processing-agreement
https://help.featurebase.app/en/articles/2733677-subprocessors
No customer business data is transferred outside the EU.
For Featurebase’s privacy practices, please refer to their privacy policy available here : https://help.featurebase.app/en/articles/4744036-privacy-policy
More globaly, you can also refer to Featurebase Security FAQ : https://help.featurebase.app/en/articles/8874192-security-faq
Mindlapse contractually prohibits Featurebase from using customer data for AI training, as per Featurebase AI Policy of July 2025 : https://help.featurebase.app/en/articles/0979759-ai-policy
5. Cookie Management
You can control cookies via your browser settings:
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Preferences > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and website data
Note: Disabling essential cookies will prevent Platform access and support functionality.
6. Data Retention
Cookies are retained only as long as necessary for their intended purpose. Session cookies are automatically deleted upon logout. Persistent cookies may be retained for extended periods to maintain functionality and security.
7. Policy Updates
We may update this Cookie Policy to reflect changes in Platform technology or applicable regulations. Significant updates will be communicated via email.
8. Contact
For questions about our use of cookies, contact:
Email: dpo@mindlapse.ai